Users of the ClearScreen product are contracting with the organisation that invites them to the service. The organisation is responsible for controlling and safeguarding users’ data. As ClearScreen, a trademark of TestCard Ltd (company number 10764577), we process users’ data for specific purposes as listed below. TestCard Ltd is a company registered in England, with our registered office address at Unit 6 Betton Business Park, Racecourse Road, East Ayton, Scarborough, YO13 9HD (TestCard).
When we say your “personal data” or “personal information” we mean any information that identifies you as a person.
You can read more information about how we process your personal information by clicking on the various sections below:
We process your personal information from you in order for you to use the ClearScreen services, when you contact or request information from us. The types of information we may process can be found in the sections below.
If you contact our customer services team, you may be required to provide us with your contact details (name, telephone number and email address) for us to communicate with you effectively and solve any queries you may have.
You may provide us with personal information in one of the following ways when you engage us to provide services:
We may also gather personal information about you from third parties such as the country you are from and the pages you visit. We will do our best to ensure that the businesses that provide us with this information do so lawfully.
Under data protection law, we can only use your personal information if we have a proper reason for doing so.
This will be for one of the following reasons:
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
We use your personal information to provide the organisation with our ClearScreen services. Reminders and updates will be sent to you using the contact information that you provide to us. Without your personal contact information, it is impossible for us to provide our product and support services to your organisation.
We may analyse your anonymised usage data and statistical background information in order to improve our business, our Website and customer services. This information is anonymised and cannot be traced back to you. This allows us to better understand user trends and to highlight key areas for improvement. Without your personal information, we are unable to enhance your experience or improve our services.
Feedback and complaints will be linked to the provided personal information in order to provide support and respond to the request.
Usage data and activity within the ClearScreen Website will be monitored to improve the overall user experience and that our services benefit our users in the most effective way. For example, we may use activity data to optimise or highlight key pieces of information. This will allow us to continually develop, test and launch new features - conducting regimented usage and security tests before live updates are released. These improvements are provided to you, for example, via product updates.
In order to provide our services to the organisation and operate our Website, we use various third parties which are carefully selected by us. These parties include companies which provide business functions such as email, administration, accounting, data management, website support and business advice.
We may have to share your personal information with third parties in certain circumstances. Some examples of these scenarios are set out below:
Sections of our Website can include links to other websites, plug-ins and apps which we do not own or control. These external links could provide you with additional information, products and services that will improve your experience - such as governmental and health bodies that provide advice and information.
If you click on those links, activate the plug-ins or apps, (for example; if you click on a link to a governmental website) you may allow third parties to collect or share information about you. Because we do not control these other websites, we are not responsible for their privacy notices or how they will handle your personal information.
When you leave our Website, we strongly suggest that you read the privacy notice of every website that you visit.
You have the following rights in relation to your personal information:
You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office. Further details can be found at https://ico.org.uk.
The organisation will hold your personal information only for as long as is necessary for the specified purpose.
We use standard SSL encryption throughout our business. Data on the Website is only accessed through encrypted SSL. All personal information that you provide to us to process on behalf of the organisation or that we collect is stored on our secure servers which are located within the UK. We promise that we will do our best to ensure that your personal information is treated securely.
We have appropriate security measures in place (such as encrypted passwords) to protect your personal information from being accidentally lost, used or accessed by someone who does not have permission to access it. We only give access to your personal information to people who need to access it in order to carry out their job such as system administrators and customer support agents. They will only use your personal information for a specific task and they undertake to keep any information confidential.
We have procedures to deal with any suspected breaches of personal information and if the law requires us to, we will tell the organisation (and any regulator) if there has been a breach.
Our data protection officer is available to answer any data protection questions at firstname.lastname@example.org. The officer independently monitors compliance with all data protection regulations and is subject to strict statutory confidentiality obligations.
The officer is widely involved in all questions associated with protecting the personal information of our users and monitors our processing on an ongoing basis, informs and regularly advises the entire team in order to ensure the best possible protection of all user data.
We have appointed Saltire Data Protection Services Limited to act as our representative in the European Union as required under Article 27 EU GDPR. You can always contact us directly if you are located in the EU and wish to raise any issues or queries you may have relating to the processing of your personal data. However, if you wish to contact Saltire Data Protection Services Limited you can do so by clicking this form https://app.saltiredataprotection.eu/enquiry/rs/testcard.
Last updated June 2021