Privacy Policy

1. Meaning of Terms that we use

  • Privacy Policy means this policy displayed on our Website which details how we collect, process and store your personal data;
  • ClearScreen means the trademark ClearScreen, which is a service provided by TestCard Ltd, registered in England under the company number 10764577;
  • TestCard means the company TestCard Ltd registered in England under the company number 10764577;
  • Organisation means the entity that has requested the user to use the ClearScreen service and controls the users data.
  • test kit or kit means the testing kits which are supplied by us;
  • you, your and yours are references to you the person accessing our products and services;
  • we, us and our are references to TestCard Ltd registered in England under the company number 10764577; and
  • Website is a reference to

2. Introduction to our Privacy Policy

2.1 Responsible Entity

Users of the ClearScreen product are contracting with the organisation that invites them to the service. The organisation is responsible for controlling and safeguarding users’ data. As ClearScreen, a trademark of TestCard Ltd (company number 10764577), we process users’ data for specific purposes as listed below. TestCard Ltd is a company registered in England, with our registered office address at Unit 6 Betton Business Park, Racecourse Road, East Ayton, Scarborough, YO13 9HD (TestCard).

2.2 Structure of our Policy

When we say your “personal data” or “personal information” we mean any information that identifies you as a person.

You can read more information about how we process your personal information by clicking on the various sections below:

3. What information do we collect from you?

We process your personal information from you in order for you to use the ClearScreen services, when you contact or request information from us. The types of information we may process can be found in the sections below.

3.1 Support Requests

If you contact our customer services team, you may be required to provide us with your contact details (name, telephone number and email address) for us to communicate with you effectively and solve any queries you may have.

4. How do we collect data from you?

You may provide us with personal information in one of the following ways when you engage us to provide services:

  • Contact form (request for information)
  • Contact via email (support services)

We may also gather personal information about you from third parties such as the country you are from and the pages you visit. We will do our best to ensure that the businesses that provide us with this information do so lawfully.

5. How do we use your personal information?

Under data protection law, we can only use your personal information if we have a proper reason for doing so.

This will be for one of the following reasons:

  • For the performance of our contract with your organisation
  • To comply with our legal and regulatory obligations;
  • For our legitimate interests or those of a third party;
  • For the establishment, exercise or defence of legal claims or proceedings; or
  • Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

5.1 Providing Products, Services and Support Services

We use your personal information to provide the organisation with our ClearScreen services. Reminders and updates will be sent to you using the contact information that you provide to us. Without your personal contact information, it is impossible for us to provide our product and support services to your organisation.

5.2 Improving our Product and Services

We may analyse your anonymised usage data and statistical background information in order to improve our business, our Website and customer services. This information is anonymised and cannot be traced back to you. This allows us to better understand user trends and to highlight key areas for improvement. Without your personal information, we are unable to enhance your experience or improve our services.

Feedback and complaints will be linked to the provided personal information in order to provide support and respond to the request.

5.3 Customising and Improving Your Results

Usage data and activity within the ClearScreen Website will be monitored to improve the overall user experience and that our services benefit our users in the most effective way. For example, we may use activity data to optimise or highlight key pieces of information. This will allow us to continually develop, test and launch new features - conducting regimented usage and security tests before live updates are released. These improvements are provided to you, for example, via product updates.

6. Sharing your personal information with third parties

6.1 Overview of third parties information sharing

In order to provide our services to the organisation and operate our Website, we use various third parties which are carefully selected by us. These parties include companies which provide business functions such as email, administration, accounting, data management, website support and business advice.

All of these third parties have in place policies and procedures to ensure adherence to the General Data Protection Regulation (‘GDPR”). In some circumstances, your data may be transferred to or stored at a location outside the UK or the European Economic Area (“EEA”) and processed by individuals acting for one of these third parties. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the GDPR. Where it is necessary to process data outside the UK or the EEA, we will ensure that the relevant third party processing the data has provided the required contractual undertakings as specified by the EU.

6.2 Examples of third party information sharing

We may have to share your personal information with third parties in certain circumstances. Some examples of these scenarios are set out below:

  • Legal purposes - we may be required to share your data with law enforcement or government agencies. This may be as part of an investigation, fraud prevention or similar.
  • Business reorganisation - if we are involved in an acquisition, a merger, sale of assets or liquidation we may be required to share specific user data. If this circumstance arose, appropriate undertakings would be obtained from the third party.

6.3 Third Party Websites, Plug-ins and Apps

Sections of our Website can include links to other websites, plug-ins and apps which we do not own or control. These external links could provide you with additional information, products and services that will improve your experience - such as governmental and health bodies that provide advice and information.

If you click on those links, activate the plug-ins or apps, (for example; if you click on a link to a governmental website) you may allow third parties to collect or share information about you. Because we do not control these other websites, we are not responsible for their privacy notices or how they will handle your personal information.

When you leave our Website, we strongly suggest that you read the privacy notice of every website that you visit.

7. Access to your personal data – your rights and how to contact us

You have the following rights in relation to your personal information:

  • Access to the personal data the organisation holds on you: You have the right to ask the organisation for a copy of the personal information they hold on you, called a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable.
  • Right to rectify or erase your personal data: You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask the organisation to erase your personal data. If you would like the organisation to erase the personal data they hold about you, please get in touch specifying why you would like them to do so.
  • Right to withdraw consent: If you have given us consent to process your personal details and given the organisation consent to collect your personal information you may withdraw this consent at any time by contacting the organisation. Your withdrawal of consent or objection to processing may mean we cannot perform the services your organisation has requested of us or you may not be able to use the services we offer. We will advise you where this is the case. In certain circumstances even if you withdraw your consent we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.
  • Right to limit processing your data: You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.

If you have any enquiries and/or wish to exercise any of your rights in this privacy policy please contact us by emailing us –

You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office. Further details can be found at

8. Retention of Data

The organisation will hold your personal information only for as long as is necessary for the specified purpose.

9. Our Security Standards

We use standard SSL encryption throughout our business. Data on the Website is only accessed through encrypted SSL. All personal information that you provide to us to process on behalf of the organisation or that we collect is stored on our secure servers which are located within the UK. We promise that we will do our best to ensure that your personal information is treated securely.

We have appropriate security measures in place (such as encrypted passwords) to protect your personal information from being accidentally lost, used or accessed by someone who does not have permission to access it. We only give access to your personal information to people who need to access it in order to carry out their job such as system administrators and customer support agents. They will only use your personal information for a specific task and they undertake to keep any information confidential.

We have procedures to deal with any suspected breaches of personal information and if the law requires us to, we will tell the organisation (and any regulator) if there has been a breach.

10. Data protection officer

Our data protection officer is available to answer any data protection questions at The officer independently monitors compliance with all data protection regulations and is subject to strict statutory confidentiality obligations.

The officer is widely involved in all questions associated with protecting the personal information of our users and monitors our processing on an ongoing basis, informs and regularly advises the entire team in order to ensure the best possible protection of all user data.

11. EU Representative

We have appointed Saltire Data Protection Services Limited to act as our representative in the European Union as required under Article 27 EU GDPR. You can always contact us directly if you are located in the EU and wish to raise any issues or queries you may have relating to the processing of your personal data. However, if you wish to contact Saltire Data Protection Services Limited you can do so by clicking this form

12. Updates

This Privacy Policy is reviewed by us on a regular basis and may be updated from time to time. Please ensure that you are familiar with these changes.

Last updated June 2021